[UX: user experience, CX: customer experience, PM: product management] I gave what turned out to be a really fun talk organized by Hello Meets and this blog is a more succinct, written version of that presentation. The topic came to me when I realized how much of my PM role was happening at the peripheries of the product versus in the actual product! The impact of these product-adjacent features in some cases was remarkable -- thus leading me down the train of thought of how important the
There is no great UX without great CX
There is no great UX without great CX
There is no great UX without great CX
[UX: user experience, CX: customer experience, PM: product management] I gave what turned out to be a really fun talk organized by Hello Meets and this blog is a more succinct, written version of that presentation. The topic came to me when I realized how much of my PM role was happening at the peripheries of the product versus in the actual product! The impact of these product-adjacent features in some cases was remarkable -- thus leading me down the train of thought of how important the